Last Updated: April 15th 2025
1. Introduction These Trading Terms and Conditions govern the provision of services by Loose Connections Ltd to you, the customer. By accepting a quotation and placing an order, you agree to be bound by these terms.
2. Quotations and Orders
2.1 All quotations provided by Loose Connections Ltd are valid for 30 days from the date of issue.
2.2 Orders are subject to acceptance and availability. Once a quotation is accepted, a contract is formed between Loose Connections Ltd and the customer.
3. Pricing and Payment
3.1 All pricing for services will be provided in quotations and must be agreed upon before work commences.
3.2 A payment of 50% of the total quoted price is required at the beginning of each project. The remaining 50% is payable upon completion of the project.
4. Delivery of Services
4.1 We will deliver the services as outlined in the agreed quotation to the best of our ability and within the agreed timeframe.
4.2 Any changes to the scope of work must be agreed upon in writing and may result in additional charges.
5. Cancellations and Refunds
5.1 If you wish to cancel your order, you may do so within 14 days of accepting the quotation subject to project having not already commenced. You must notify us in writing.
5.2 If the services provided are not as described or are unsatisfactory, you have the right to request a review and rectification within 30 days of completion.
5.3 Refunds will be considered on a case-by-case basis and may be subject to deductions for work already completed.
6. Liability
6.1 If the services we deliver are not as agreed or are defective, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the completion of the services.
6.2 We shall have no liability to you for any indirect or consequential loss, damage, or expenses (including loss of profits, business, or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the services in question.
7. Intellectual Property Rights
7.1 All intellectual property rights in or arising out of or in connection with the services shall be owned by Loose Connections Ltd.
7.2 You acknowledge that, in respect of any third-party intellectual property rights, your use of any such intellectual property rights is conditional on Loose Connections Ltd obtaining a written license from the relevant licensor on such terms as will entitle Loose Connections Ltd to license such rights to you.
7.3 All materials, equipment, documents, and other property of Loose Connections Ltd are the exclusive property of Loose Connections Ltd and must be returned to us upon request.
8. Liability Insurance
8.1 Loose Connections Ltd maintains liability insurance to cover any claims arising from our services. This insurance covers damages and legal costs up to the limits specified in our policy.
8.2 Our liability insurance does not cover any claims arising from your negligence or failure to comply with our terms and conditions.
8.3 You agree to indemnify and hold Loose Connections Ltd harmless from any claims, damages, or expenses arising from your use of our services, except to the extent that such claims, damages, or expenses are caused by our negligence.
9. Dispute Resolution
9.1 Any disputes arising out of or in connection with these terms and conditions shall be resolved through negotiation between the parties.
9.2 If the dispute cannot be resolved through negotiation within 20 working days, the parties agree to attempt to resolve the dispute through mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure.
9.3 If the dispute is not resolved by mediation within 30 working days of the initiation of the mediation, either party may refer the dispute to arbitration. The arbitration shall be conducted in accordance with the rules of the London Court of International Arbitration (LCIA), which rules are deemed to be incorporated by reference into this clause.
9.4 The seat of arbitration shall be London, England. The language of the arbitration shall be English. The number of arbitrators shall be one.
10. Confidentiality
10.1 Both parties agree to keep in strict confidence all technical or commercial know-how, specifications, inventions, processes, or initiatives which are of a confidential nature and have been disclosed to the other party, its employees, agents, or subcontractors, and any other confidential information concerning the other party’s business or its products or its services which the receiving party may obtain.
10.2 Each party shall restrict disclosure of such confidential material to such of its employees, agents, or subcontractors as need to know it for the purpose of discharging the party’s obligations under the contract, and shall ensure that such employees, agents, or subcontractors are subject to obligations of confidentiality corresponding to those which bind the parties.
10.3 This clause shall survive termination of the contract.
11. Service Level Agreements (SLAs)
11.1 Loose Connections Ltd commits to providing services in accordance with the agreed Service Level Agreements (SLAs) outlined in the quotation.
11.2 SLAs will specify the performance standards, response times, and resolution times for the services provided.
11.3 Any failure to meet the agreed SLAs will be addressed promptly, and appropriate measures will be taken to rectify the situation.
11.4 In the event of a breach of SLAs, Loose Connections Ltd will provide compensation as outlined in the SLA agreement.
12. Termination Clauses
12.1 Either party may terminate the contract by giving 30 days’ written notice to the other party.
12.2 Loose Connections Ltd reserves the right to terminate the contract immediately if the customer fails to make payment as agreed or breaches any other terms of the contract.
12.3 Upon termination, the customer shall pay for all services rendered up to the date of termination.
12.4 Any provisions of these terms and conditions that expressly or by implication are intended to come into or continue in force on or after termination shall remain in full force and effect.
13. Charges & Payments
13.1 If payment is not received by the due date, Loose Connections Ltd reserves the right to charge:
13.2 If payment is not received within 30 days of the due date, Loose Connections Ltd reserves the right to suspend services until payment is made in full.
13.3 Persistent late payment may result in termination of the contract and legal action to recover the outstanding amounts.
13.4 The Client will be charged for services provided as stipulated in this Agreement or Incorporated Schedule(s). Monthly service will be invoiced in arrears to the Client on the last working day of each month and payment will be made by direct debit.
13.5 All Project work will be billed 50% upon acceptance and 50% on completion.
13.6 The Service Provider shall have the option to issue an invoice for all completed work upon notifying the Client of its completion. The Client understands that delays in response or sign-off will not prevent the Service Provider from invoicing works deemed completed by the Service Provider. Payment will be due in accordance with the agreed terms, regardless of the Clients response time
13.7 Prompt payment within the Suppliers payment terms will form the essence of these terms.
13.8 All amounts due to the Supplier shall be paid in full without any set-off, deduction or withholding (other than withholding of tax as required by law).
13.9 Unless otherwise agreed in writing, charges are quoted exclusive of any applicable value added tax (VAT) or other tax, which will be added to invoices at the prevailing rate and sent to the Customer. The Customer shall pay any such additional sums at the same time as the payment of Supplier’s charges.
13.10 The Supplier reserves the right to increase prices at any point during the contract term on specific costs where the Supplier received a direct price increase from any third-party supplier that directly affects the provision of service. The same percentage price increase received by the Supplier will be passed on for the specified service element and the Supplier will endeavour to provide a minimum of 30 days’ notice or more, prior to implementing any such increases.
13.11 If the Customer fails to make any payment due to the Supplier under these terms by the due date for payment, then, without limiting the Supplier’s remedies under clause 20, the Customer shall pay interest on the overdue amount at the rate of 8% per annum above the Bank of England’s prevailing base rate. Such interest shall accrue on a daily basis from the due date until cleared payment of the overdue amount, whether before or after judgment. The Customer shall pay all interest together with any overdue amount.
14. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
15. Client Obligations
15.1 When placing an order, you undertake that all details you provide to us are true and accurate.
15.2 The Client agrees to provide the Service Provider with the necessary access to their website, Google Analytics, Google Search Console, and any other relevant tools or data required to perform the services.
15.3 The Client agrees to provide timely approvals and feedback on completed work. In the event of an undue delay in the approval process without a valid reason in the Service Providers opinion, the Service Provider shall have the right to issue an invoice for the completed work.
16. Force Majeure
Neither party is liable for any breach of these terms caused by matters beyond their reasonable control, including, but not limited to, Acts of God, fire, lightning, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), failures or interruptions of electricity supplies, weather of exceptional severity or acts of local or central Government or other authorities. Any work done as a result of the above is strictly on a chargeable basis at our normal prevailing rate at that time.
17. Third Party Rights
Except as expressly provided elsewhere in these terms, no one other than a party to these terms, its successors and permitted assignees, shall have any right to enforce any of its terms.
18. Waiver
No failure or delay by a party to exercise any right or remedy provided under these terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
19. Severance
If any provision or part-provision of these terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these terms.
If any provision or part-provision of these terms is deemed deleted under clause 26.1 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
20. Entire Terms & Variation
These Terms and any subsequent Service Agreement constitutes the entire agreement between the parties and supersedes all previous discussions, correspondence, negotiations, arrangements, understandings and agreements between them relating to its subject matter.
Each party acknowledges that in entering into these terms it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in these terms.
No variation of these terms shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
21. Assignment
The Supplier may at any time assign, transfer, mortgage, charge, sub-contract, delegate, declare a trust over or deal in any other manner with all or any of its rights and obligations under these terms without the consent of the Customer.
The Customer shall not, without the prior written consent of the Supplier, assign, transfer, mortgage, charge, sub-contract, delegate, declare a trust over or deal in any other manner with any of its rights or obligations under these terms.
22. No Partnership or Agency
Nothing in these terms is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party nor authorise any party to make or enter into any commitments for or on behalf of any other party.
Each party confirms it is acting on its own behalf and not for the benefit of any other person.
23. Rights & Remedies
Except as expressly provided in these terms, the rights and remedies provided under these terms are in addition to, and not exclusive of, any rights or remedies provided by law.
24. Notices
Any notice or other communication required to be given to a party under or in connection with these terms shall be electronic and shall be sent by email to the Customer’s or Supplier’s Designated Representative.
25. Contact Information
Loose Connections Ltd Unit 9 Kingfisher Park, Ringwood, Hampshire, BH24 3NX
Email: info@looseconnection.uk
Phone: 01202 028110
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